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Assessment of hotels' online complaints in domestic tourism: mixed analysis approach
Çevrimkaya, M; Çavus, S; Sengel,Ü (EMERALD GROUP PUBLISHING LTD, 2024)PurposeThis study aims to test the complaints of tourists who visit five-star hotels in Antalya, Turkey, on those same hotels' websites.Design/methodology/approachIn the study, the data were collected with qualitative ...